Performance Benchmarking – How Do We Improve What We Don’t Measure?

By |February 14th, 2018|Advocacy, In The News|

What is Benchmarking and Why is it Important? The term "benchmarking" was originally coined by land surveyors, who used the term to identify a fixed point from which all other measurements are made. In the late 1970's it took on a broader meaning when applied to industry. Businesses such as AT&T, Motorola, and Xerox [...]