Performance Benchmarking – How Do We Improve What We Don’t Measure?
What is Benchmarking and Why is it Important? The term "benchmarking" was originally coined by land surveyors, who used the term to identify a fixed point from which all other measurements are made. In the late 1970's it took on a broader meaning when applied to industry. Businesses such as AT&T, Motorola, and Xerox [...]